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Language Skills

R
Python

Open Source Contributions

All projects available at github.com/kloen-svg/

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Last updated on 2026-02-25.

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Kristina Loen——————————————————————————–

Kristina Loen is looking to leverage her education and passion for science and communication to pivot out of the fintech industry. Most of her career has been in high-paced environments with strict regulatory needs while providing high service levels to financial institutions and external clients. As part of her current duties, she regularly communicates technical data to all levels of the business, including SVPs and above, as analysis of major technical incidents and regular reporting on the operations environment. She has always been passionate about science, and completed her four-year degree at ASU. With auto-acceptance into the MS of Program Evaluation and Data Analytics, she wants to continue honing her quantitative reasoning skills and marry those to her existing technical communication expertise. In her free time Kristina enjoys astrophotography, creative writing, learning languages, and has recently taken up knitting again.

Education

MS Program Evaluation and Data Science

Phoenix, AZ

Arizona State University

2026 - 2025

  • Currently enrolled, anticipated completion date Fall 2026

BS Astronomy and Planetary Science (Sustainability Minor)

Phoenix, AZ

Arizona State University

2024 - 2021

  • Summa Cum Laude

AAS Early Childhood Education

Coolidge, AZ

Central Arizona College

2016 - 2011

AS General Studies

Coolidge, AZ

Central Arizona College

2016 - 2011

Selected Positions

RTA Workforce Analyst

Phoenix, AZ

Fiserv Inc

2026 - 2020

  • Real time call center analysis

CCO Card Care Supervisor

Phoenix, AZ

Fiserv Inc

2020 - 2019

  • Call center supervisory work

New Hire Training Supervisor

Chandler, AZ

Majorel

2019 - 2018

  • Training new hires and onboarding for associates for Ally Bank campaign.

Secure Message Associate

Chandler, AZ

Majorel

2018

  • Customer support via secure messaging portal, including IRA cross training
  • First dedicated secure message associate on site

Inbound Associate

Chandler, AZ

Majorel

2018 - 2017

  • Ally Bank Campaign

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