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Kristina Loen——————————————————————————–
Kristina Loen is looking to leverage her education and passion for science and communication to pivot out of the fintech industry. Most of her career has been in high-paced environments with strict regulatory needs while providing high service levels to financial institutions and external clients. As part of her current duties, she regularly communicates technical data to all levels of the business, including SVPs and above, as analysis of major technical incidents and regular reporting on the operations environment. She has always been passionate about science, and completed her four-year degree at ASU. With auto-acceptance into the MS of Program Evaluation and Data Analytics, she wants to continue honing her quantitative reasoning skills and marry those to her existing technical communication expertise. In her free time Kristina enjoys astrophotography, creative writing, learning languages, and has recently taken up knitting again.
Education
MS Program Evaluation and Data Science
Phoenix, AZ
Arizona State University
2026 - 2025
- Currently enrolled, anticipated completion date Fall 2026
BS Astronomy and Planetary Science (Sustainability Minor)
Phoenix, AZ
Arizona State University
2024 - 2021
- Summa Cum Laude
AAS Early Childhood Education
Coolidge, AZ
Central Arizona College
2016 - 2011
AS General Studies
Coolidge, AZ
Central Arizona College
2016 - 2011
Selected Positions
RTA Workforce Analyst
Phoenix, AZ
Fiserv Inc
2026 - 2020
- Real time call center analysis
CCO Card Care Supervisor
Phoenix, AZ
Fiserv Inc
2020 - 2019
- Call center supervisory work
New Hire Training Supervisor
Chandler, AZ
Majorel
2019 - 2018
- Training new hires and onboarding for associates for Ally Bank campaign.
Secure Message Associate
Chandler, AZ
Majorel
2018
- Customer support via secure messaging portal, including IRA cross training
- First dedicated secure message associate on site
Inbound Associate
Chandler, AZ
Majorel
2018 - 2017
- Ally Bank Campaign
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